Troubleshooting
The confidence score range for MRCP is not the same as the range for VXML2 Problem MRCP returns a confidence score in the range 0 - 100 whereas VXM...
Fri, 31 Jan, 2020 at 3:36 PM
Problem When attempting to enable a newly configured T1 ISDN trunk, it fails to enable and the following error is reported: ISDN signalling process config...
Tue, 4 Feb, 2020 at 5:04 AM
Problem Failed to start Blueworx Voice Response node - error_id 21004 Symptom The Blueworx Voice Response VRBE interface can fail to start with: A m...
Thu, 30 Jan, 2020 at 9:23 AM
Problem The Blueworx Voice Response product logs a 17605 error when a known good T1 cable is connected to the DTTA card. Symptom The following error m...
Thu, 30 Jan, 2020 at 9:38 AM
Error on record utterance with Nuance speech server Problem VXML application cannot record caller audio input. Symptom In Blueworx Voice Respon...
Fri, 31 Jan, 2020 at 2:56 PM
Problem After migrating from Blueworx Voice Response Version 3.1 to Version 4.2, if you are logged in as root and run the script /usr/lpp/dirTalk/tools/...
Fri, 31 Jan, 2020 at 2:57 PM
Problem If the SendVoiceMessage state table action is used with a distribution list, the result returned is always "Succeeded". Note that this...
Fri, 31 Jan, 2020 at 2:58 PM
Problem Abstract Message Waiting Indicator (MWI) notifications are being sent for remote-only configured mailboxes. Symptom When a mailbox is set to v...
Wed, 12 Feb, 2020 at 6:05 AM
Abstract After upgrading AIX 5.3 to TL12 SP6, no trunks are available for Blueworx Voice Response 4.2 systems. Content The problem has impact for trun...
Tue, 11 Feb, 2020 at 11:26 AM
Problem All of the trunks in the Blueworx Voice Response system are out of service. Symptom During Blueworx Voice Response startup, a hardware diagnos...
Tue, 11 Feb, 2020 at 11:32 AM