Blueworx Support

Problem The Blueworx Voice Response errorlog file (in $OAM_LOG_PATH) shows repeated error_id 26001 every few seconds with SMUX Info of "join_tcp_serve...

Problem A Blueworx Voice Response system is connected to an Avaya switch with the converse feature. The DNIS information is not sent via the incoming addre...

Problem(Abstract) When starting Blueworx Voice Response for AIX (possibly after a new installation) a 13009 error may be displayed. This can still occur...

Problem ClassNotFound exceptions are reported from some though not all Java/VoiceXML application instances. Cause The problem is caused by different N...

Problem Occasionally, the startup of Blueworx Voice Response can take longer than normal, and messages are displayed such as: killing old DT process nnnnn...

Problem When Blueworx Voice Response is installed, the file /etc/rc.dirTalk is created and the owner of this file is normally the default dtuser userid or ...

Problem After restoring a system, using the mksysb command, the ricdiag diagnostic utility can fail, returning an error code ric0428. Cause This is be...

Problem(Abstract) Entering a command such as: # snmpinfo -m set dtAction.0=1 returns with an error "noSuchName at position 1". Cause N...

Problem(Abstract) Blueworx Voice Response for AIX generates "unsupported language" error when running VoiceXML application if a voice recognit...

Problem(Abstract) A mksysb was run to load an environment from another host. When an attempt was made to logon to the Blueworx Voice Response GUI, using...