Blueworx Support

Problem The Blueworx Voice Response errorlog file (in $OAM_LOG_PATH) shows repeated error_id 26001 every few seconds with SMUX Info of "join_tcp_serve...

Problem A Blueworx Voice Response system is connected to an Avaya switch with the converse feature. The DNIS information is not sent via the incoming addre...

Problem(Abstract) Entering a command such as: # snmpinfo -m set dtAction.0=1 returns with an error "noSuchName at position 1". Cause N...

Problem(Abstract) When starting Blueworx Voice Response for AIX (possibly after a new installation) a 13009 error may be displayed. This can still occur...

Problem ClassNotFound exceptions are reported from some though not all Java/VoiceXML application instances. Cause The problem is caused by different N...

Problem Occasionally, the startup of Blueworx Voice Response can take longer than normal, and messages are displayed such as: killing old DT process nnnnn...

Problem When Blueworx Voice Response is installed, the file /etc/rc.dirTalk is created and the owner of this file is normally the default dtuser userid or ...

Problem After restoring a system, using the mksysb command, the ricdiag diagnostic utility can fail, returning an error code ric0428. Cause This is be...

Problem(Abstract) Following a system restore using mksysb, no available trunks are visible in the Blueworx Voice Response System Monitor. Error_id 30510...

Problem(Abstract) When running in 64-bit kernel mode with DTXA adapters, errors are encountered when trying to start Blueworx Voice Response because the...