Problem


Error DTJ3017 is logged in DTstatus.out log during Blueworx Voice Response startup:

DTJ3017 Voice response node Node1 at host LocalHost failed to start. Can't find reco plugin class (probably not installed): com.ibm.telephony.directtalk.mrcp.MRCPReco


Cause


The VRBE configuration, stored in $DTJ_DIR/default.cff includes references to a TTS or RecoService on a system where the MRCP plugin is not installed.


Environment


  • Newly installed Blueworx Voice Response 6.1 systems
  • MRCP plug-in has not been installed
  • VRBE configuration database has reference to TTSService or RecoService


Resolving the problem


Take the following steps to resolve this issue:


  1. Ensure Blueworx Voice Response is running.
  2. Stop the VRBE environment with commands:
    dtjstop
    dtjshost -exit
  3. Import the MRCP plug-in:
    cd /var/dirTalk/DTBE/plugins
    dtjplgin dtjmrcp.zip
  4. Start VRBE environment with commands:
    dtjshost
    dtjstart